Returns

We have a 14 day return / refund policy. If you return an item, in the condition received, within 14 days after you receive it, we will refund your money minus credit card processing fees and shipping costs.

When purchasing custom gemstones, it is customary to give you the time to inspect the stone and get it appraised, if desired. We  may extend the 14 day policy in some cases, but we will need to discuss this with you on a case by case basis. So please contact us if you need this extra time.

Certain commission cut gemstones may not be eligible for returns. Very unique or unusual gems requested by a client may be too unusual to resell. This will be determined on a case by case basis and you will be informed of this provision prior to the cutting of the gem.

Please contact us via email to get approval for a return and to get the shipping address. Failure to acquire authorization for a return will result in the item being returned to you at your cost.

If returned items are received after the 14 day limit without prior authorization, the item will be returned to you at your cost and the transaction will be considered final.

Refunds

If you haven’t received your refund yet, first check your bank or credit card account again.

It may take several days for funds to move between banks and credit card companies.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Warranties

Gemstones

About all we can do is take lots of pictures before shipping the stone. That remains our proof that the product was in good condition when it left the shop. We can’t be responsible for what happens to the stone after it’s in your hands. If something happens to it and it can be repaired, we can discuss that with you at the time and cut you a deal. But otherwise, gemstones are sold as-is. Remember that you have 14 days to inspect and return a gem if it is not to your liking.

We do honor a 14 day return policy. If you receive a stone or jewelry piece from us and decide that it’s not going to work for you, simply contact us and let us know that you are returning the stone. It cannot be altered or damaged in any way in order to receive a refund. Refunds will be made once we receive the piece and verify that is in good condition.

Jewelry

About all we can do is take lots of pictures before shipping the item. That remains our proof that the product was in  good condition when it left the shop. We can’t be responsible for what happens to the piece after it’s in your hands. If something happens to it and it can be repaired, we can discuss that with you at the time and cut you a deal. But otherwise, all jewelry is sold as-is.

If purchasing a ring or other item that is size dependent, it is up to you to tell us the proper size to make it. Sterling silver is not easy to resize without removing any gemstones that are mounted on it. Gold is a lot more forgiving. We will resize a gold ring, but silver rings are the size that they are made if there are any gems mounted in them. Prong settings in silver are the exception and can be resized after the stone is removed and then can be reset. Inlay rings cannot be resized… it changes the shape of the ring and will break the stone. Resizing may involve a service charge. We will discuss that when you contact us about modifications.

We do honor a 14 day return policy. If you receive a  jewelry piece from us and decide that it’s not going to work for you, simply contact us and let us know that you are returning the item. It cannot be altered or damaged in any way in order to receive a refund. Refunds will be made once we receive the piece and verify that it  is in good condition.

Returning an Item

To return your product, you should mail your product to the return address on the box that your item was sent in. If you need to get the address again, contact us and we will email it to you.

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, we highly recommend using a trackable shipping service and/or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without some kind of tracking or insurance.

Contact us at {[email protected]} for questions related to refunds and returns.